Important: PureMuse sells intimate apparel, hosiery and costume products. For hygiene and safety reasons, these items are classified as personal-use goods.
No returns or exchanges
We do not accept returns or exchanges for delivered items, including requests based on size, color or personal preference. Please review the product measurements and size guide carefully before ordering. If you are unsure, message us and we will help you choose.
Exceptions — damaged, defective or wrong items
If you received a damaged, defective or incorrect item, contact us within 48 hours of delivery with your order number and unboxing photos or a short video. After verification we will arrange a replacement or a refund for the affected item.
Order cancellations
Orders can be cancelled for a full refund at any time before dispatch. Once an order has been shipped, it can no longer be cancelled.
Discreet packaging
Every order ships in plain, unbranded packaging with no product names shown on the outside.
Contact us
Message our Facebook page (PureMuse) or reply to your order-confirmation email — we usually respond within 24 hours.